Dealer
Location: Alcobendas, Spain
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Description
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
ABOUT THIS ROLE
The Corporate Dealing team are responsible for proactively delivering our corporate dealing services to our larger clients. The team need to ensure all clients are contacted regularly and are able to access FX pricing through ease of using our dealing service and through customer service excellence.
As a Corporate FX Dealer, your primary function is to retain and grow a profitable portfolio of client accounts through effective relationship management. You will need to ensure clients have access to market updates and intelligence. You will be responsible for securing market orders and obtaining regular transactions from clients, executing spot/forward payments through HiFX. In addition, once regulated you will be required to offer FX options and FX structured products as hedging tools to clients via our sister company HiFM.
The role also requires Dealers to produce quality market commentary for distribution to clients and internal stakeholders.Our principles
- COMMITMENT - is the first step in our journey toward a best-in-class foreign exchange and cross-border payments experience.
- ACCOUNTABILITY – turning our words into action by holding ourselves accountable.
- RESPECT – is an act of humility, grounded in giving rather than receiving, fostering a respectful environment, which starts with leading by example.
- EVOLUTION – each day is a chance to grow, to adapt and to push our boundaries, starting every day with the drive to evolve, renew and rise to the next level.
ROLES & RESPONSIBILITIES
- Working with the CD to ensure effective implementation of desk initiatives
- Consistently and actively calling clients and answering emails
- Maintaining up to date records of client’s activities and requirements within company’s internal systems
- Building relationships with customers, affiliates and other internal stakeholders
- Ensure all customer on-boarding is performed in accordance with regulatory requirements and HiFX policies and procedures
- Ensure training provided is implemented
- Manage retention levels at the expected and targeted position
- Manage all client complaints in a professional manner, escalating where needed
POSITION REQUIREMENTS
PERKS & BENEFITS
- Competitive salary and commission
- Paid Annual leave
- Paid day off for your Birthday
- Discounted Euronet Employee Share Purchase Plan (ESPP)
- Cigna Health Insurance
- Access to Plumm Mental Health and Wellbeing
- Cobee Card
We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.
At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected]
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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